Quality Gold Inc in Fairfield, OH Closed now

Reviews about Quality Gold Inc

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  March 20, 2020, by Mike Crane
  1st time I've ever reviewed a company and I wanted to do so due to the service I received. Received a very nice watch winder as a present a couple years ago - it was bought at Jared's but apparently originally through Quality Gold. I was outside of warranty so I tried to hire a shop locally to fix it. No one would touch it - I figured this original company would gouge me for pricing but I was very wrong. I got their return instructions on line, bought packing material and sent the winder figuring I'd get a huge estimate to repair it and decline and never see it again. Instead, Mike Hickman, one of their service reps contacted me a few days later and told me to send $7 and they would take care of it. They honored a warranty that I admitted was expired and while they couldn't repair it, they sent me a similar watch winder of the same quality. I was extremely impressed and in the future I will look for products I can purchase from them first.