Sprint Store in Fairfield, OH Closed now

Reviews about Sprint Store

• ★ ★ ★ ★ ★

  February 02, 2020, by Christopher McGuire
  I lost my phone and had to visit this Sprint location today to get a replacement in addition to adding another line to my plan. Jimmy was the only person in the store when we arrived (shortly after they opened) and was already helping customers who were already in the store. He did a phenomenal job at assisting those customers while making sure he was assisting us simultaneously, answering all the questions we had and addressing the concerns we were unsure of as it pertained to adding a line to my plan and purchasing new phones. He continued helping us and each customer that came into the store without complaint despite being busy enough to realistically keep 3 employees busy. Hats off for the next level customer service and intentionality of making sure every person in the store was being helped and get attended to - multitasking with customer focus and not missing a beat.
• ★ ☆ ☆ ☆ ☆

  July 26, 2019, by Jeremy Cupp
  They were severely understaffed. It took almost an hour for an associate to get to me. And when they did, their customer face to face interaction was less than nonchalant. When I asked how much they would give me as a phone trade-in value, they wanted to go into my phone, and tried to get me to put in my password. That is a no-no. I had visited 3 other carriers that same day and they all gave me the trade in amount right off the bat without having to deeply access my phone. I left this place with a bad taste in my mouth. This place made me go back to my original carrier. Case in point: Sprint away from this place!